Problems at the VA were largely – but not entirely – in the realm of scheduling. No one argued in favor the current system, which had veterans waiting in line for medical attention for months and even years. Even if the supervisors who cooked the books and paid themselves bonuses were all shown the door, the system would not be working as it should until the scheduling SNAFUs had been dealt with.
So the interim head of the VA announced back in the summer that a “...new scheduling system would be deployed in 2016.”
But now, as Bob Brewin of nextgov.com writes:
The Department of Veterans Affairs will not install a new patient scheduling system to all of its 153 hospitals and 50,000 users until 2020, according to contract documents released last week.
Six years, then. By which time the software will no doubt be obsolete and during which time, care and attention will be denied to those who need it.
And, incidentally, have earned it. The hard way, in many cases.