Obamacare 'Back End' Contractor Also Runs Troubled Medicare Website
8:36 AM, Dec 19, 2013 • By JERYL BIER
Unlike what the government has done with Healthcare.gov, however, Novitas maintains a detailed webpage listing the ongoing issues with the Jurisdiction H site. The page asks users to "[p]lease pardon our dust as we continue to squash bugs and implement improvements on our new internet site." More than a dozen problems are listed as unresolved as late as Thursday, December 11, the last time the page was updated. The issues range from web pages not loading properly to duplicate enrollment determination letters to long wait times for customer service. Another item noted is the planned Interactive Fee Schedule Calculator which is still unavailable. The status of that issue indicates that "[r]esolution of issues encountered since 9/30/13 is expected by mid-January" 2014.
When asked for comment on the December 4 Oklahoma Hospital Association report, a spokesperson for Diversified Service Options, Novitas's parent company, wrote:
Inquiries to HHS/CMS about the Jurisdiction H website, as well as the original emergency, no-bid contract with Novitas for Obamacare-related financial services, continue to go unanswered.
Recent Blog Posts