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We Are Experiencing Difficulties; Please Stand By

10:42 AM, Feb 3, 2014 • By GEOFFREY NORMAN
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Consumers whose sign-ups on the HealthCare.gov website left them convinced that:

... the computer system for the new federal online marketplace charged them too much for health insurance, steered them into the wrong insurance program or denied them coverage entirely.

Are discovering, as Amy Goldstein of the Washington Post reports, that, "The government cannot yet fix the errors.”

So for now, the appeals:

… are sitting, untouched, inside a government computer. And an unknown number of consumers who are trying to get help through less formal means — by calling the health-care marketplace directly — are told that HealthCare.gov’s computer system is not yet allowing federal workers to go into enrollment records and change them, according to individuals inside and outside the government who are familiar with the situation.

The Centers for Medicare and Medicaid and Medicare Services says, essentially, “We’re working on it.”  But …

… it is not among the top priorities for completing parts of the federal insurance exchange’s computer system that still do not work. Those include an electronic payment system for insurers, the computerized exchange of enrollment information with state Medicaid programs, and the ability to adjust people’s coverage to accommodate new babies and other major changes in life circumstance.

Other than that ...

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