Nine in ten heard from clients again with post-enrollment problems.
8:33 AM, Jul 17, 2014 • By WHITNEY BLAKE
During the open enrollment period for the state and federal health care exchanges, each staff member and volunteer worked with an average of 1.8 people per day, according to a survey of assister programs released by the Kaiser Family Foundation. Kaiser calculated the number of people receiving aid between October 1, 2013 and the end of April, 2014:
More than 4,400 Assister Programs, employing more than 28,000 full-time-equivalent staff and volunteers, helped an estimated 10.6 million people during the first Open Enrollment period.
If you do the math, 28,000 individuals assisting 10.6 million people over 210 days breaks down to 1.8 people per day per service representative. While the individualized guidance was time consuming, the study revealed that the assister programs should have been able to help more people in the span of a full workday. The questionnaire answers indicated that 64 percent of the programs spent an average of 1-2 hours with each person, 18 percent took 2-3 hours, and just five percent exceeded three hours.
The assister programs faced a myriad of other issues too. From the New York Times (buried deep in the second to last paragraph):
About four in 10 of the programs could not help everyone who approached them, the survey found, and 12 percent said the demand for help far exceeded their capacity to provide it. Nine of 10 programs said clients had already returned to them with post-enrollment problems.
These post-enrollment problems were significant -- 54 percent of programs heard from people who didn’t receive their insurance cards; 37 percent from those who felt they “picked the wrong plan and want[ed] to change;” and 37 percent from those with providers outside of their network. Other challenges included unaffordable deductibles and other costs (35 percent of programs fielded this concern); claim denials and other claim issues (21 percent); no coverage of specific prescriptions (20 percent); and other uncovered health services (15 percent). Even 16 percent of programs had clients whose coverage was terminated.
In quite the understatement, Kaiser warned in its conclusion, “Such problems, if not addressed, could prompt some consumers to drop coverage.”
Some other key findings:
- Thirty percent of the programs had no "prior experience helping consumers."
- A total of 89 percent of those questioned encountered clients who couldn’t find easily accessible answers on the marketplace websites.
- “Explaining ACA requirements to consumers was most difficult for one in four Assister Programs,” according to Kaiser.
- Some states did not give assisters access to marketplace data to check on applications status; 30 percent of programs “did not know the enrollment outcome for a majority of their clients.”
10:05 AM, Jul 15, 2014 • By JEFFREY H. ANDERSON
In March 2010, Obamacare was about to be voted upon by the House of Representatives, and the Democrats were in the process of deciding whether to ignore public opinion at their peril. At that time, the Congressional Budget Office (CBO) projected that Obamacare would cost $938 billion over a decade and would reduce the number of uninsured people by 19 million as of 2014 (with a reduction of 1 million prior to 2014 and 18 million in 2014 alone). Unimpressed, the American people overwhelmingly opposed the intrusive overhaul — with 20 of 21 polls taken that month showing it to be unpopular, most of them by double digits. The Democrats willfully passed Obamacare anyway and lost 63 House seats that November.
Even the sign in button is broken.7:01 AM, Jul 3, 2014 • By DANIEL HALPER
Colorado's 9News reviews its state's Obamacare exchange and finds that it's "clunky, counterintuitive, and confusing." The site was built with a $179 million grant from the federal government, but even the sign in button doesn't work.
7:04 AM, Jun 27, 2014 • By JEFFREY H. ANDERSON
Most Americans don’t think it’s their job to bail out insurance companies who lose money under Obamacare, but that’s exactly what’s poised to happen. Obamacare’s risk-corridor program — which President Obama has been using as a slush fund to placate his insurance allies and keep them quiet about his lawlessness — shifts financial risk from insurers to taxpayers. According to the House Oversight Committee, health insurers expect Obamacare’s risk corridors to net them nearly $1 billion, at taxpayer expense, this year alone.
11:15 AM, Jun 9, 2014 • By GEOFFREY NORMAN
Among the arguments in support of the Affordable Care Act was that unless there was something close to universal insurance, the nation’s emergency rooms would be flooded with people needing care.
11:02 AM, May 13, 2014 • By JERYL BIER
On Sunday, the White House blog declared that Obamacare made this Mother's Day "particularly special." On Monday, the Obamacare website Healthcare.gov got into the act, suggesting that "Health insurance with Medicaid is the perfect Mother’s Day gift":
9:25 AM, May 8, 2014 • By JAY COST
Humana joined the ranks of insurers warning about the potential for large premium increases on next year's Obamacare exchanges. In a conference call discussing its first quarter earning results, Bruce D. Broussard, CEO of Humana, said: "we can see pricing levels anywhere in the single digits to the double digits."
3:16 PM, Apr 22, 2014 • By ALEX VUCKOVIC
The attempts of defenders of Obamacare to rouse the American people in favor of the doomed monstrosity have become more desperate and bizarre. The most recent example is taking place in Florida, where the sudden death of a young uninsured woman is being cited as an indictment of the Republican-controlled state legislature for refusing to approve the Medicaid expansion so generously being offered by the feds. If the woman in question had access to federally-mandated Medicaid, they argue, she would of course have gone in for preventative screening which would have revealed her cardiac abnormality and somehow saved her life. Once again, heartless Republicans are causing the death of innocents.
7:01 AM, Apr 17, 2014 • By DANIEL HALPER
Over two dozen widows in Alabama were dropped from their health care plans due to Obamacare, WHNT reports:
7:02 AM, Apr 4, 2014 • By JERYL BIER
In the months and weeks leading up to March 31, the Obama administration pushed the message through press releases, tweets and blog posts that the last day in March was the final opportunity to get health insurance in 2014.
10:10 AM, Mar 30, 2014 • By DANIEL HALPER
Senator Angus King, an independent senator from Maine who caucuses with the Democrats, said this morning on Fox that "There's no such thing as Obamacare."
Cash wasted on this clunker.10:45 AM, Mar 29, 2014 • By GEOFFREY NORMAN
The state of Maryland has encountered many setbacks in its attempt to get a health care website up and running smoothly. (Sound familiar?) And now, it has run up the white flag.
Obamacare penalizes the ‘wrong’ insurance 18 times more than no insurance.
7:10 AM, Mar 26, 2014 • By JEFFREY H. ANDERSON
Would President Obama prefer that you have health insurance of which he doesn’t approve, or no health insurance at all? Well, based on the penalties in play under his signature legislation, it would appear that he prefers for you to have no insurance at all than to have the “wrong” insurance (as defined, of course, by his administration).
Obamacare 'anything but affordable.'9:01 AM, Mar 18, 2014 • By DANIEL HALPER
A pastor recently diagnosed with cancer, and who is covered under Obamacare, tells a local Iowa reporter that there's "no compassion in the Affordable Care Act."
"Back in January, Pastor Angran was diagnosed with stage three cancer of the esophagus. He had insurance, but because of a previous heart condition, it did not cover the treatments he needed for his cancer. He found that out just minutes before receiving life-saving chemo," says the local reporter.