Former Federal Reserve chairman Paul Volcker has launched a group with the mission of restoring trust in government, according to this report by Charles S. Clark in Government Executive. No question something needs to be done and none, either, that Mr. Volcker has a way of getting things done.
When asked if this initiative was in reaction to the Obama administration's recent difficulties, Volcker said:
“Certainly not. I’ve been thinking about the need for such an institute for years. I will say, however, that the challenges the administration has faced recently at the Internal Revenue Service and the Justice Department -- like so many other challenges faced by prior administrations during my lifetime -- underscore the relevance that government’s execution of its policies has on the lives of its citizens.”
A small suggestion: Perhaps the government could stop thinking of citizens as its "customers."