Having a problem with your Comcast cable? No problem--that is if you fall into the following categories: "congressional staffers, journalists, and other influential Washingtonians." Just talk to a Comcast lobbyist.
In a lengthy piece on how NBC's David Gregroy was fired, the Washingtonian reveals the cable company's way of "sucking up to Washington."
Comcast also had an even more personal way of sucking up to Washington. Its government-affairs team carried around “We’ll make it right” cards stamped with “priority assistance” codes for fast-tracking help and handed them out to congressional staffers, journalists, and other influential Washingtonians who complained about their service.
Comcast, however, maintains this VIP treatment is not exclusive to powerful people in Washington.
A Comcast spokeswoman says this practice isn’t exclusive to DC; every Comcast employee receives the cards, which they can distribute to any customer with cable or internet trouble. Nevertheless, efforts like this one have surely helped Comcast boost its standing inside the Beltway and improve its chances of winning regulatory approval for its next big conquest: merging with the second-largest cable provider in the country, Time Warner Cable.