11:29 AM, Aug 28, 2014 • By GEOFFREY NORMAN
The VA has created a small public relations problem for itself. Which, to say the least, is something it did not need.
As Tricia L. Nadolny of the Philadelphia Inquirer reports, it seems that:
The beleaguered Department of Veterans Affairs depicted dissatisfied veterans as Oscar the Grouch in a recent internal training guide, and some vets and VA staffers said Tuesday that they feel trashed. The cranky Sesame Street character who lives in a garbage can was used in reference to veterans who will attend town-hall events Wednesday in Philadelphia.
The VA says that, of course, it meant no disrespect.
"The training provided was not intended to equate veterans with this character," spokeswoman Marisa Prugsawan said. "It was intended to remind our employees to conduct themselves as courteously and professionally as possible when dealing with veterans and their concerns.”
In which case, shouldn’t the VA employee be depicted as some clueless cartoon character?
But never mind. If this were the most pressing issue facing the VA, all its people could take off early for the Labor Day weekend.
Lerner also laments 'hoi palloi' ruining exclusive neighborhoods in emails
1:43 PM, Jul 31, 2014 • By WHITNEY BLAKE
Media coverage of yesterday's latest development in the Lois Lerner
Jul 28, 2014, Vol. 19, No. 43 • By MARK HEMINGWAY
The twilight of the scandal-plagued Obama administration is upon us, and voters are faced with a real conundrum. Which of the failures of progressive governance should be confronted first? The Mideast is an even more blood-drenched goat rodeo than pessimists predicted. There are 50,000 illegal immigrant children warehoused at the border. The IRS is starting to bear a resemblance to the Stasi. Then there’s the roiling Obamacare disaster, and the related politically driven crusade against religious liberty. The Bergdahl swap. Benghazi. Fast and Furious. One could go on.
10:38 AM, Jul 11, 2014 • By GEOFFREY NORMAN
Veterans Affairs, following the iron law of institutional self-interest, has been paying its people well – improperly and, possibly, illegally so – at the expense of it supposed “clients” and its mission.
11:31 AM, Jul 7, 2014 • By GEOFFREY NORMAN
Reporting on the Veterans Affairs, its problems, and what Congress might do to solve them, Craig Harris and Michelle Ye Hee Lee of the Arizona Republic are not terribly encouraging. They write that:
9:12 AM, Jun 24, 2014 • By PETE HEGSETH
Forty-four years after the legendary May 1970 Life magazine cover story first exposed the disgusting and shameful mistreatment of our nation’s Vietnam-era veterans in government medical facilities, the U.S. Department of Veterans Affairs (VA) is once again in desperate need of reform. Courageous whistleblowers have exposed systemic corruption and exposed falsified records, secret waiting lists, and delayed care — representing yet another scandalous and unconscionable neglect of our nation’s veterans.
8:28 PM, Jun 21, 2014 • By DANIEL HALPER
The IRS reportedly used a private company to back up emails, a new report claims. The company is called Sonasoft, which boasts, "Email Archiving Done Right."
9:35 AM, Jun 19, 2014 • By KEVIN NICHOLSON
The events of the last few weeks have been gut wrenching for many active duty members of the military and veterans. We have watched the Veterans Affairs (VA) health care scandal unfold, the absurdly lopsided trade of Sergeant Bowe Bergdahl in exchange for five top-level Taliban commanders, and now the loss of hard-won Iraqi cities to ISIS (the Islamic State of Iraq and Syria) following the premature withdrawal of all U.S. troops from that country.
2:47 PM, Jun 11, 2014 • By GEOFFREY NORMAN
Jake Tapper has a report of VA officials telling members of Congress to buzz off, more or less, when they came looking for information about the sort of thing that has been in the news lately – lost patients, long waits for this who are not lost, and a clever bookkeeping system for covering it up.
9:09 AM, Jun 10, 2014 • By GEOFFREY NORMAN
Veterans Affairs has problems. This, we all know. Among the questions raised since those problems first began making headlines are: how widespread are they? Are we talking outliers? A few rogue operators. Or is the system, itself, dysfunctional. Today’s partial answer to that question is … kind of looks that way.
11:45 AM, Jun 6, 2014 • By GEOFFREY NORMAN
Two stories about the problems at the Veterans Affairs. Both come with numbers, if not faces, attached.
7:38 AM, May 30, 2014 • By JERYL BIER
A report released this week by the inspector general for the Department of Veterans Affairs (VA) found that "inappropriate scheduling practices are systemic throughout VHA." But as recently as September 2013, Stephen Warren, the executive in charge for information and technolo
1:08 PM, May 29, 2014 • By GEOFFREY NORMAN
One of the more intriguing aspects of the VA health care scandal is the way the paperwork was creatively done to make it appear that the system was operating as it was meant to.
7:21 AM, May 29, 2014 • By JERYL BIER
In October 2013, as the nation was focused on the deeply flawed rollout of the Healthcare.gov Obamacare marketplace, the Department of Veterans Affairs (VA) awarded $3 million in prizes to three participants in the agency's Medical Appointment Scheduling Contest.