HHS Seeking Obamacare Marketplace Translation Services for Over 100 Languages
1:42 PM, Aug 8, 2013 • By JERYL BIER
News broke Wednesday that, even as the October 1 deadline for Obamacare "marketplaces" approaches, training requirements for Obamacare "navigators" were being scaled back by one-third. With less than two months remaining, the Obama administration is also facing increasing pressure to make sure data privacy and security concerns are addressed with the new system.
Now the Department of Health and Human Services is seeking to fill another need relating to the operation of the exchanges: translation services. On Monday, HHS posted a notice looking for small business sources to provide "Telephone Interpretation and Written Document Translation Services" for the Centers for Medicare & Medicaid Services's (CMS) 24 x 7 Medicare contact center as well as CMS's Health Insurance Marketplace call center. Among the list of fourteen quite stringent requirements (emphasis added):
The notice includes a list of the languages for which services would be required:
HHS is not actually requesting proposals or quotes yet for this service; rather, "[t]he information from this market research will assist the Government in determining the appropriate acquisition method, including whether a [service-disabled veteran owned small business, HUBZone small business, small disadvantaged business, veteran-owned small business, and women-owned small business] set-aside is possible."
Interested businesses must respond by August 14th.
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