IRS Commissioner Warns of 'Extensive Wait Times' for Phone Assistance
8:03 AM, Feb 11, 2014 • By JERYL BIER
New IRS commissioner John Koskinen is beginning his tenure with some blunt words: If you need IRS help on the telephone, be prepared to wait -- a long time. The IRS posted a YouTube video of the commissioner's message to taxpayers as the pace of the 2014 filing season picks up. The commissioner says the long wait times are due to the "very limited resources" available to the IRS. "I want to be up front with you, and call it like it is," he says, before warning of "extensive wait times."
Koskinen suggests eFile, the IRS website, IRS phone apps, YouTube videos, as well as several IRS social media platforms as sources for quicker alternatives to telephone support.
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